FAQ’s

How do I login?

Your login information is your email address you provided during registration. Your access code was emailed to you. Click here and select “I can’t find my access code” option if you would like your access code sent to your email address.

What browser should I use?

Get the latest Google Chrome, Firefox, Edge, Opera, or Safari.
If you can’t see the login fields (where you enter your email and access code) on the My Account page and you are using an older MAC, your Mac is probably running an old operating system (OS) such as macOS 10.11 or older. Please update you MAC to at least mac 10.12.1 or please try using Firefox which may display the login fields for you.

Can I add notes while watching?

Yes, go for it! When in a session, click the myNotes tab, type and export them later on.

Saving APP To Your Device/Phone Home Screen

IPAD OR IPHONE

Launch Safari app. *Please note that this does not work from the “Chrome” app.
Enter into the address field the URL of the website you want to create a shortcut to. Tap Go.
Tap the icon featuring an arrow pointing up coming out of a box along the bottom of the Safari window to open a drop-down menu.
Scroll down and Tap Add to Home Screen. The “Add to Home” dialog box will appear, with the icon that will be used for this website on the left side of the dialog box.
Enter the name for the shortcut using the on-screen keyboard and tap Add. Safari will close automatically and you will be taken to where the icon is located on your device screen.

ANDROID

Launch the Chrome app. *Please note that this does not work from the device’s native web browser app.
Open the website or web page you want to pin to your home screen.
Tap the menu icon (3 dots in upper right-hand corner) and tap Add to Home Screen.
You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.

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